Change Orders
Use this page to stay consistent when the project changes after the original sale.
How To Do It
Lay out the internal steps for documenting the change, confirming pricing, and keeping the file moving.
Add Guidance
What To Say (If Surprise)
Keep a ready script for the homeowner when the change order was not expected and needs calm explanation.
Add Talking Points
What To Say (When You Suspect - Proper Expectation Setting)
Give reps a cleaner script for planting the possibility early when you think a change order may be coming.
Add Talking Points